FAQ's

Questions about memberships

 

What discount do I get on a  membership?

High Five Fitness Network has several favorable agreements with gyms and clubs. Do you want to know exactly what the monthly fees are for the club of your choice? This can be found when you have created an account and view a subscription in the High Five Fitness Network portal.

If your employer deducts the contribution of your subscription from your gross salary, you have an additional tax advantage of 36-52%, depending on the salary scale.

Please note that private promotions and/or discounts do not apply memberships via the High Five Fitness Network.

 

How does the financial settlement work?

If your employer pays for part of the membership fee or if you have the gross/net benefit, your subscription will be settled via the salary. If you have issued an authorization for direct debit when taking out the membership fee, the fee (or part of it) will be debited from your account every month.

 

How to terminate my membership?

Termination

You should always terminate your membership via the High Five Fitness Network. This is possible after you have logged in to the Fitness Network portal. Go to the subscriptions tab and choose 'cancel'. With the confirmation, the date is shown by when it is possible to cancel. You can continue to use your membership until this date.

 

Medical reason or pregnancy

If you are no longer able to exercise due to medical reasons, you can cancel your subscription early. For this we need proof of this medical reason from you. This can be done with the help of an appointment card. If you exercise through your employer, the medical reason can also be confirmed by our contact person at your employer. Please email the required proof to fitnessnetwork@highfive.fit. We will then unsubscribe you expeditiously (at the end of the month in question) and you will receive a confirmation of this by e-mail.

Movement

If you want to unsubscribe due to a move of more than 15 kilometers, you can cancel the subscription early. For this we need proof of relocation. This can be proof of registration at the new address or a copy of a bank statement with your new address on it. If you exercise through your employer, our contact person at your employer can also confirm the move. Please email the required proof to network@highfive.fit. We will then unsubscribe you quickly and you will receive a confirmation of this by e-mail.

 

Resignation

If you wish to terminate your subscription due to termination of employment, we must receive information from your employer stating the date of termination of employment.

 

Questions about Basic-Fit

I want to convert my private Basic-Fit membership to a membership via the High Five Fitness Network. How do I do that?

If you have an ongoing private membership with Basic-Fit, this membership will have to be canceled first. After this you can sign up for a membership via the High Five Network. We can cancel your private membership for you. We would like to receive the private pass number and your name and address details by email (fitnessnetwork@highfive.fit). As soon as we have received this information, we will contact Basic-Fit's head office to have your private subscription terminated as of the first possible cancellation date (generally the first of the following month).

 

We will then inform you of the end date, so that you know when you can sign up via the Fitness Network.

 

Questions about payment and rates

 

I have a new bank account number, which means that the payment is no longer possible. How can I change my account number?

If you want to change your bank account number, you can easily do so online via your personal page. After logging in (via https://fitnessnetwork.highfive.fit, click on the tab my profile. Then click on change, choose 'change account number'. Enter your new details here and sign using your mouse.

 

I forgot my email or password

 

If you have forgotten your password, please use the "forgot password" link

If you have forgotten the email address you used to register, please send an email to fitnessnetwork@highfive.fit. We will then check your details and adjust the e-mail address to the address provided.

 

Questions about the sports center

I can see a gym on the High Five Fitness Network website, but I can't choose it. How is that possible?

More than 2.000 clubs are part of the Fitness Network. Your employer, insurer or union may have chosen not to include this club in their offer. At the moment you can only use clubs chosen by your employer, insurer or union.

 

Access to the club is refused as payment has not been made. Is that correct?

The club can submit invoices online, as long as they do so they will always be paid by the High Five Fitness Network. There should therefore be no reason why the club denies the participant access. If you have any problems, you can point this out to the club and contact us if necessary.

 

If participants remain in default, the subscription will be terminated and the overdue amount will still be collected with the help of a collection agency.

 

How can I transfer to another club?

If you currently have a membership through the Fitness network and want to switch to another club, you will first have to cancel your current membership. If you are still within the initial term of your membership, these remaining months will have to be completed first. After your membership ends, you can join a new club at fitnessnetwork.highfive.fit.

 

 

Questions about getting started with Fitness

I want to join the High Five Fitness Network. How do I do that?

As an employee or insured person, you have the option of using the High Five Fitness Network through your employer or health insurer. This is done by means of a unique code with which you can create an account. This is known to your employer. To register via the insurer, you can find this information on the insurer's website.

 

My employee number / email address is already in use. How is that possible?

When your membership through the Fitness Network is cancelled or terminated, your user account will continue to exist. If you want to take out a new membership, you do not have to enter all personal data again. you can easily and quickly select a new club. Optionally, you can request your password by clicking on "forgot your password?" to click. To do this, go to https://fitnessnetwork.highfive.fit and click on login.

 

Questions about Health City

What about the Corona compensation scheme?

This is an acquisition. The compensation arrangement concerned an agreement with the Health City branch and cannot therefore be taken over.

 

What if my term has expired and I can now cancel monthly?

If you immediately take out a new Basic-Fit subscription, this can be canceled monthly. If you go to another provider, this will expire.